How To Create A Strong Salon Management Team
Robust Training Programs
Training programs for newly hired employees is an important part of creating a powerful culture and empowering people to become managers. Every salon will have a different approach to training. Early on, you may have to revisit your training style and program frequently to make tweaks until you see a lot of success. However, there are some core pillars that you should always include in your training programs. Brand education, client management, and service processes are key pillars that should be present in all training segments, no matter the position at the salon.
Give Your Employees A Voice
Your view of your business and your client’s views of your business shouldn’t be the only views to consider. A manager that has no voice to speak up can feel undervalued very quickly which causes poor management styles to develop. Allow for ways for your managers and stylists to speak up when they think a certain process could be done better or an issue arises. Don’t wait for them to approach you, the owner, however. Regularly ask your employees for feedback and set up different goals for your teams to gain momentum towards.
Offer Further Opportunities
Once initial training is complete, the job isn’t finished. Different forms of development and learning opportunities should be available to employees who wish to utilize them. If a stylist wants to learn more about the management side, cross-train them to show them that you care about their personal growth as a person. If a manager is interested in furthering their responsibilities, teach them a new skill or responsibility that they could potentially make their own. A lot of businesses offer certificates and continuing education programs. If there are certain certificates or programs that could help your management team, bring them up and offer them an incentive to go get them. Show your team that you don’t just care about the business’s efficiency, but also the efficiency of them as a person as well.
I hope this helps!
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